Reference

9dxr legal terms for India access

At 9dxr, our legal terms set out how your account is handled, when access is available, and what records we keep for verification and dispute handling.

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9dxr 9dxr legal terms for India access
REQUEST CHANNELS

Where to send legal requests

If you need a legal correction, a data question or a copy of the text that applied to your account on a specific date, send it through the channel below. We route each request to the right team, check the account record and reply once identity checks are complete. Where local law limits a request, we explain the limit and the part we can act on.

Team online

Email us

Write to our legal mailbox with your account email, the date range you need and the exact change you want. We use that record to verify the request and answer in the same thread.

In-account form

Use the form after you sign in if you want a routed request tied to your profile. It helps us check the right record faster and keeps the reply connected to your account.

Postal mail

Send a signed request by post if you prefer a paper trail. Include your account name, contact number and the policy point you want explained, then we will reply after checking our records.

DATA AND ACCESS

Data, cookies and account checks

This page also explains how we protect account data, read cookie choices and handle change requests.

Data handling

We collect the details needed to open, maintain and secure your account, then store them in systems with restricted access. That includes identity, contact and transaction records when they are needed for legal or support work.

Cookies

Cookies help us remember your session, the language you chose and consent settings. They also let us spot repeated login attempts, which keeps the account flow stable without asking you to re-enter the same choices every time.

Account security

We ask you to keep your password private, use a device lock and watch for messages that do not match your activity. If something looks wrong, we can pause access while we check the request.

Record retention

We keep account and support records for the period needed to run the service, answer disputes and meet legal duties. When the retention period ends, we remove or anonymise fields that are no longer required.

Change requests

You can ask us to correct contact details, explain a record or request deletion where law allows it. We may need proof that the account belongs to you before we make the change.

Local law

Access, storage and certain requests depend on local law. If a feature is not available in your region, we do not surface it, and we explain the restriction when you ask.

Common legal questions for your account

These questions explain how our legal terms apply to your account, records and requests. If you need a correction, a copy of what we hold or a written explanation of a rule, start with the channel that matches your profile. We answer in English, use the account details you gave us, and follow the law that applies where your access is located.

Yes. Access depends on local law and is available only where local law permits. If a service is not permitted in your region, we do not show it in your account.

We keep the records needed to run your account, confirm requests, settle disputes and meet legal duties. That can include contact details, login events, payment logs and support messages tied to your profile.

Cookies remember your session, language choice and a few security checks so you do not need to repeat them on every page. They also help us detect unusual login activity.

Yes. Send the change you want through email or the in-account form, and we will check the record, verify that the account is yours, and apply the correction where the law allows it.

We keep it only as long as needed for account work, support, dispute handling and legal duties. After that, we remove, anonymise or archive the parts that no longer need to stay active.

Ask through the contact path below and tell us the date or topic you need. We can point you to the wording that applied to your account at that time, subject to local law.

Use email, the in-account form or post, and include your account details plus the request type. That helps us route it quickly and reply through the same channel once we verify the record.

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