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Privacy Policy for Your Account

This page explains how we handle personal data when you open an account, sign in, or send a privacy request.

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9dxr Privacy Policy for Your Account
CONTACT PATHS

Privacy Help and Contact Paths

If you want a copy of your data, a correction, or a deletion request, use the same contact details linked to your account so we can verify it faster. Our team routes privacy queries through email, in-account messages, and the contact form, then replies with the next step or a follow-up question if we need to confirm identity. Where access or eligibility is discussed, it depends on local law and is available where local law permits.

Team online

Email

Send a message from your registered address and tell us which record you want changed. We use that address to confirm identity before we share or amend any account data.

In-account message

Use the message area after you sign in if you want a private thread about data access, correction, or closure. We keep the thread tied to your account for traceability.

Contact form

If you are unable to access email, send a form request with your name, account details, and the change you want. We will ask for only the details needed to verify it.

ACCOUNT SAFETY

Security, Cookies, and Retention

We built these controls so your privacy requests are handled in one place. That means we separate payment records, cookie signals, and account notes, and we let only the right team members…

Data we keep

We store only the data needed for account setup, payment checks, and service support, such as contact details, device signals, and transfer references. Extra fields stay out unless a legal or security reason requires them.

Cookie use

Cookies help us keep you signed in, remember language choice, and see whether pages load as expected. They also help us spot repeated login errors or unusual activity, without changing the core terms of your account.

Account security

We protect account access with internal controls, masked payment views, and verification before sensitive changes. If a device or password looks risky, we may pause the request until we can confirm it belongs to you.

Retention

We keep records only for the period needed to run your account, handle disputes, meet tax or audit duties, and maintain security logs. When that period ends, the record is deleted or archived under our rules.

Change requests

If you want access, correction, or deletion, send the request through the registered contact linked to your account. We will confirm identity, explain what can be changed, and tell you if local law limits part of it.

Contact traceability

Each privacy case stays linked to one account thread so we can avoid confusion and reduce repeated requests. That thread helps us track the status, the staff member handling it, and the final reply.

Your Rights and Access

These questions cover the parts people ask us about most: what we collect, how cookies behave, who can see payment entries, and how to request changes. If access or eligibility is discussed, it depends on local law and is available where local law permits. For any request, use the contact details tied to your account so we can verify it quickly.

We collect the details needed to create, secure, and service your account: name, contact details, login history, device signals, and payment references. We do not keep extra data unless we need it for security, support, or legal duties.

Cookies help us keep you signed in, remember language choices, and measure whether pages load properly. They also help us spot misuse. They do not change your account rights, and you can manage browser settings on your device.

Yes. Send the request from your registered contact so we can confirm it belongs to you. We will tell you what we can share or update, subject to local law and any records we must keep.

We keep account and payment records only as long as needed for service, dispute handling, tax, audit, or legal duties. After that, we delete or archive them under our internal retention rules.

Only staff who handle verification, support, or payment checks can access them. If you use UPI, Paytm, or PhonePe, the records are used to confirm transfers and resolve a query, not for unrelated purposes.

Use email, in-account messaging, or the contact form tied to your account. Tell us what you want changed, and we will reply with the next step or ask for the smallest extra detail we need.

If a request is limited by local law, we will explain the reason and what can still be done. Where access or eligibility is discussed, it depends on local law and is available where local law permits.

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