Reference

Terms for Your 9dxr Account

These terms explain how your 9dxr account works, what you can do in the lobby, and how we handle updates, checks, and access across India.

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9dxr Terms for Your 9dxr Account
POLICY CONTACTS

Where to Send Policy Questions

If you need a plain reading of a clause, want the current version sent to you, or need help with a request about your account data, use the channels below. We keep policy queries separate from normal account help so the right team answers the right question. For any location-based access issue, include your state or union territory so we can check what the law allows.

Team online

Email support

Write from your registered email if you want the current wording, a clause explained, or a record of a policy request. We match it to your account and reply with the next step.

Live chat

Use chat for quick questions on acceptance, updates, or location-based access. Keep your name and email ready so we can link the request to the right account without asking twice.

Postal request

Send a formal letter when you need a dated record for correction, export, or closure steps allowed by local law. Include the account email, the clause, and the exact change you want.

DATA & ACCESS

How We Keep Records Safe

We keep only the details needed to run your account, protect access, and handle the terms you accept.

Data handling

We store only the details needed to run your account, such as contact data, device signals, and transaction history tied to the terms you accept. That helps us verify actions, settle disputes, and answer policy requests accurately.

Cookie use

Cookies keep you signed in, remember language choice, and help us detect unusual access. They do not change the terms, but they help the page and wallet flow behave the same on a phone or desktop.

Account security

Your sign-in details should stay private. We may ask you to confirm a login, update a password, or verify a request before we make account changes, especially when the request affects access or payment records.

Retention

We keep policy and account records for as long as needed to meet legal, tax, and audit duties, then remove or anonymise them when the law allows. This helps us answer later disputes with a clear record.

Change request

If you want a correction, export, or deletion where the law permits, send the request from your registered email and name the exact record to change. We may ask for extra proof before acting on it.

Policy contact

For anything about the current wording, contact the support channel on this page rather than opening a fresh account thread. That keeps the request in one place and lets us answer with the right version.

Common Questions on These Terms

These questions cover acceptance, changes, access, record handling, and where to send a request when a term is unclear. Read them with the main text above, because the same rules apply to your account, your location, and any payment flow we support in India where local law permits.

They apply when you open the account, sign in, or keep using it after changes are posted. Continued use means you accept the current wording for your location, subject to local law.

Yes. We may update the wording to reflect legal changes, account controls, or system updates. When we do, the page on this path shows the current version, and it governs from the time it is posted.

Local law comes first. If any clause here conflicts with a rule that applies in your state, union territory, or country, that local rule controls for the affected part of your account.

Send the request from your registered email and name the exact detail you want changed. We may ask for proof before we edit the record, so the account stays tied to the right person.

Yes, where the law allows. Use the contact routes on this page and ask for an export with the account email and the date range you need. We will reply with the next steps.

We keep records for as long as needed for legal, tax, audit, and dispute handling. After that, we remove or anonymise them when the law allows and the record is no longer needed.

Use the policy contact routes on this page and include the clause, the account email, and a short explanation of the issue. That helps us route the matter quickly and answer with the right version.

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